Exchange and Refund Policy
At Frenchh Plum we maintain a high level of quality assurance. All of our hair is prepared and professionally packaged. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Items may be exchanged under the following conditions:
Requests Must Be Made Within 14 Calendar Days From The Date Of Purchase. Any exchange request after 14 calendar days will not be honored.We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
* In The Rare Occurrence Of A Product Defect, The Policy Will Be As Follows: There is a 30-day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact an Frenchh Plum representative and notify of the defect. Please note that perming, coloring, lifting, rinsing, removing the hair from the weft, cutting weft, splitting weft, or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Frenchh Plum inspects and agrees that the product is defective in any way, we will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Frenchh Plum will only cover the cost of shipping the exchanged/new item back to the customer if shipped ground.
Shipping Note that there are restrictions on some products, and some products cannot be shipped to international destinations. In some cases, additional charges may apply to international shipping. Priority shipping is typically 2-5 days and Express is 1-2 days. Shipping and processing are selected at the time of purchase. Orders are only shipped to PayPal confirmed addresses. Once an order is placed the address cannot be changed in any way for any reason.
Returns Only regular priced items may be refunded, unfortunately final sale items cannot be refunded.Exchanges (if applicable)We only replace items if they are not defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to get approval then send your item to: Frenchh Plum LLC 548 Carlsbad Cv Stockbridge GA 30281, United States.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.